SMS Privacy Policy

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Effective Date: July 24, 2026

RESET Renfrew ("RESET", "we", "our", or "us") respects your privacy and is committed to protecting the information you provide when you choose to communicate with us by SMS.

This SMS Privacy Policy explains how we collect, use, protect, and manage information provided through the RESET Renfrew Information Request SMS Program.

You may choose to receive SMS messages by completing the Request Information form on the RESET Renfrew website and selecting the SMS consent checkbox before submitting the form.

SMS messages are sent only after you provide your express consent.

Consent to receive SMS messages is voluntary and is not a condition of purchasing any goods or services from RESET Renfrew.

When you choose to receive SMS messages, we may collect:

• Your name
• Your mobile phone number
• Your email address (if provided)
• The information submitted through your inquiry
• Records of SMS communications between you and RESET Renfrew

We use your information only to respond to your inquiry.

Messages sent through this SMS program may include:

• Membership pricing
• Studio information
• Booking instructions

RESET Renfrew does not use this SMS program to send promotional messages, marketing campaigns, newsletters, or unsolicited advertisements.

SMS messages sent as part of the RESET Renfrew Information Request SMS Program are delivered on behalf of RESET Renfrew using our authorized messaging provider.

SMS messages are currently sent from:

+1 (215) 544-3320

This number may differ from RESET Renfrew's published business telephone number (613) 432-3737, which remains our primary customer service number.

Customers may reply directly to SMS messages sent from +1 (215) 544-3320 or contact RESET Renfrew using the business phone number or email listed below.

Message frequency varies depending on your inquiry.

Most users receive only the messages necessary to respond to their request.

Message and data rates may apply depending on your mobile carrier and wireless plan.

You may opt out of SMS communications at any time by replying STOP to any SMS message received from +1 (215) 544-3320.

After opting out, you will receive one final confirmation message. No further SMS messages will be sent unless you provide new consent.

Reply HELP to any SMS message for assistance.

You may also contact RESET Renfrew directly:

Phone: (613) 432-3737

Email: hello@resetrenfrew.ca

RESET Renfrew does not sell or rent your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information sharing exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We use service providers only as necessary to deliver the SMS messages you have requested on behalf of RESET Renfrew.

RESET Renfrew uses reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

You may:

• Opt out of SMS at any time by replying STOP.
• Request access to the personal information we hold about you.
• Request corrections to your personal information.
• Contact RESET Renfrew with questions regarding your privacy or SMS communications.

RESET Renfrew

142 Raglan Street South, Unit B

Renfrew, Ontario K7V 1R1

Canada

Business Phone: (613) 432-3737

SMS Program Number: +1 (215) 544-3320

Email: hello@resetrenfrew.ca

Website: https://reset-renfrew.ca